Shipping policy

At The Backyard Source, we are committed to providing you with a seamless and efficient shopping experience. Please review our shipping policy to understand our practices and guidelines.

Shipping Area

We currently only ship to the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Processing Time

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods and Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-3 business days
  • Overnight Shipping: 1 business day

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or inclement weather.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. You can view the shipping charges during the checkout process before completing your purchase.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the delivery status of your order through the carrier’s website.

Damaged or Lost Packages

  • If your package arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.
  • If your package is lost or missing, please contact the carrier directly using the tracking number provided. If the carrier is unable to locate your package, please reach out to us for further assistance.

Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to contact our customer service team. We are here to help and ensure that your experience with The Backyard Source is exceptional.

Thank you for choosing The Backyard Source for your pool and hot tub supplies. We appreciate your business and look forward to serving you!